NDIS admin support, done properly.
From a single invoice check to full ongoing admin support — we help NDIS providers get claims right, get paid faster, and get their time back.
Faster payments
Claims submitted correctly the first time get paid faster — no delays from rejections or resubmissions.
Reduced compliance risk
Every invoice checked against the current NDIS Price Guide so you're always within the rules.
Hours back each week
Your team stops doing admin and gets back to what they do best — supporting participants.
Invoice Checking & Verification
Catch errors before they cost you.
Every invoice your organisation generates is checked line by line against the current NDIS Price Guide and support item codes. We verify that support categories, unit prices, quantities, and participant details are all correct before submission — so you're not chasing rejected claims or waiting on reprocessing.
Ideal for
Providers submitting 20+ invoices per month who want confidence every claim is correct.
What's included
- Line-by-line invoice review against NDIS Price Guide
- Support item code verification
- Participant NDIS number and plan period checks
- Price cap compliance review
- Error flagging with clear correction notes
- Submission-ready invoice sign-off
Claim Review & Resubmission
Turn rejected claims into recovered revenue.
Rejected or returned claims don't have to mean lost income. We review the rejection reason, identify the root cause, correct the underlying issue, and prepare the claim for resubmission — all with a clear audit trail so the same mistake doesn't happen twice.
Ideal for
Providers experiencing a high rejection rate or sitting on a backlog of unresolved claims.
What's included
- Rejection reason analysis and root cause identification
- Correction of invoice errors or missing information
- Resubmission preparation and documentation
- Communication templates for plan managers or the NDIA
- Audit trail for every corrected claim
- Pattern analysis to prevent repeat rejections
CRM Data Cleanup
Clean data. Confident decisions.
Messy participant records, duplicate entries, outdated plan details, and inconsistent data entry slow everything down and create compliance risk. We audit your CRM, identify and resolve data quality issues, and set up consistent naming and entry conventions so your team works from a single source of truth.
Ideal for
Providers using Careview, Brevity, ShiftCare, or similar platforms with growing data quality issues.
What's included
- Full CRM data audit and quality assessment
- Duplicate record identification and merging
- Participant plan detail updates and verification
- Consistent naming conventions and field standardisation
- Data entry process documentation for your team
- Ongoing data hygiene recommendations
Backlog Processing
Clear the pile. Start fresh.
Whether it's weeks or months of unprocessed invoices, unchecked claims, or unreconciled records — we work through your backlog systematically, prioritising by urgency and plan expiry dates. We'll get you back to zero and set up a process to keep it that way.
Ideal for
Providers coming out of a busy period, staff changes, or system migrations with a significant backlog.
What's included
- Backlog volume assessment and prioritisation plan
- Systematic processing by urgency and plan expiry
- Invoice checking and claim preparation for all backlog items
- Progress reporting throughout the engagement
- Handover summary with outstanding items flagged
- Recommendations to prevent future backlogs
Ongoing Admin Support
Your behind-the-scenes admin partner.
For providers who want consistent, reliable support without the overhead of a full-time admin hire. We work as an extension of your team on a regular basis — handling invoice checking, claim submissions, CRM maintenance, and admin tasks so your coordinators and support workers can focus on participants.
Ideal for
Growing providers who need reliable admin capacity without the cost of a full-time employee.
What's included
- Regular invoice checking and claim submission support
- Weekly or fortnightly CRM maintenance
- Claim status monitoring and follow-up
- Ad hoc admin tasks as needed
- Monthly reporting on claim outcomes and trends
- Dedicated point of contact for your team
Not sure which service you need?
That's what the free call is for. Tell us what's happening in your organisation and we'll work out the best way to help.